Service Members

Take Care of the Troops. This simple phrase is one of TRANSCOM’s five priorities and the “North Star” that guided Team ARC’s endeavors. Everything assembled by Team ARC for this new program was designed with the Service Member and their family at the forefront.

Under the Global HHG Contract (GHC), a single commercial move manager was appointed to oversee activities that relate to the domestic and international movement and storage-in-transit of household goods. Team ARC will provide all personnel, equipment, facilities, tools, materials, supervision, and other items and services necessary to provide global HHG relocation services.

Team ARC will not start operations on the day of contract award. The GHC includes a nine-month transition phase to test systems and procedures in order to have a successful launch. GHC has phased-in, monthly volume targets for both domestic and international moves. Domestic transition is scheduled to start in early 2021 and cover four months. International transition is planned to start in the fall of 2021 and cover another several months.

Team ARC, TRANSCOM, and the Services will work together to make sure Service Members are aware when GHC starts and what program your move is under. Under the GHC, Service Members can not only expect consistent, high-quality service, but also the following improvements:

In-Transit Visibility

Detailed point-to-point status updates of your shipment on our website and iOS and Android native mobile applications

Customer Service

24-hour, 7-days per week availability whenever you need us, available online or over the phone

Dedicated care

A single, centralized point of contact responsible for coordination and communication throughout your move

We know that moving not only can cause significant stress for an individual, but can also challenge the mettle of an entire family. This is especially true for you, our nation’s Service Members, who are routinely challenged to relocate every two or three years. Team ARC brings superior quality, deep experience, increased capacity, and enhancements for the customer experience.

Team ARC has been looking forward to GHC and cannot wait to get started.